Prior to purchase, on the product sales page, you were given a link to our policies. It was at the bottom of the page with the link to our homepage and our contact information and our help desk. You should have, at that point, taken the 5-10 minutes to read the policies so you knew what the rules were and what we expect of you. Whether you chose to or not was your choice.
If you paid a reseller using PayPal, then immediately after payment you were redirected to the member's area and you were told in BIG BOLD RED LETTERS to bookmark the page. Did you do that? If not it's no big deal, pay our small service charge and send us the receipt showing what you bought and who you paid and we'll send you your link. You can pay the fee here. That link will open in a new tab so you can submit your ticket in this tab.
If you purchased a monthly subscription or a premium submitter from Five Star Services using a credit card, then after you paid you were taken to a page that asked for your name, email, desired username and password. It also asked you to check a box indictating that you read, understood, and would comply with our policies. You had to check the box or the product registration form would not submit. You checked it and submitted the form. Then we verified that you had paid and if so we approved your account and the server generated a welcome letter for you and sent it to the email address you gave us. In the welcome letter you are told to save it for future reference. If did that then you'll never lose your welcome letter, if you need your log-in resent to you it's no big deal, pay our small service charge and tell us the name on the credit card and the name of the item. You can pay the fee here. That link will open in a new tab so you can submit your ticket in this tab.
If you did what you were supposed to do then everything will be fine. If you didn't then we're here to help you but there will be a small service charge. If you don't pay the small service charge in advance then we'll discard your support request. If you pay the small service charge and we determine that you shouldn't have to pay the small service charge then we'll promptly refund it.
Be VERY detailed when you create your support ticket below. Give us submitter names, screenshots, dates, prices, your username, any and all possible information. If we have to go back and forth with you that will eat up more of our time and that will cause the small service charge to become a LARGE SERVICE CHARGE.